Online travelers visit search engines such as Google, Yahoo or
MSN first (34%) when considering vacation destination alternatives. The Web sites of specific countries or destination boards
are visited next (23%), followed by online travel agencies (OTAs) such as Expedia and Travelocity (22%), according to a new
study by Ypartnership.
While the percentage
of leisure travelers who report making reservations online has grown more than thirty-seven percent (37%) since the year 2000,
“Consumers’ search behavior has changed in recent years as people have become more familiar with search technology
and the number of travel planning/purchasing sites has grown exponentially,” said Peter C. Yesawich, chairman and CEO
of Ypartnership.
According to National Travel MONITORSM, fully sixty-six
percent (66%) of leisure travelers now use the Internet to plan some aspect of their travel (versus 35% in 2000), while fifty-six
percent (56%) now report making reservations online. The nationally representative survey of 1,590 active travelers was conducted
during the months of February and March, 2009, and is co-authored annually by Ypartnership and Yankelovich, Inc.
Travelers visit search engines such as Google, Yahoo or MSN first (34%) when considering vacation
destination alternatives. The Web sites of specific countries or destination boards are visited next (23%), followed by online
travel agencies such as Expedia and Travelocity (22%). Only one percent (1%) of travelers commence their search for a vacation
destination by visiting a blog.
Search patterns for selecting an airline
or lodging accommodation are understandably different. Consumers who are searching for these travel services first visit the
Web sites of online travel agencies (42% and 31%, respectively). Brand-specific sites (41%) follow closely when leisure travelers
are selecting an airline, yet significantly less so when they select lodging (21%). Meta search engines that compare fares
are visited first by over one-out-of-ten travelers (13%) when selecting an airline.


- Let them know your need periods, discuss production targets
and how you can work together to achieve agreed upon goals.
Parity with all online sites (including your own website)
is
important. - Keep regular contact with all
of your market managers to
review your ongoing strategies. When those strategies are met
have open discussions
about current shortfalls. - Re-evaluate your distressed/last
minute channel strategy based
on feedback from your market manager and the needs of your
hotel. Remember
you are not always able to sell last night empty
rooms on your own.