Guide to content, photos and rates on third party sites

RJT/FTM_logo.JPG

The Role of OTAs in the Travel Planning Process

  • Expedia Supplier Support:    877.397.3342
  • Hotwire Hotel Line (LNZM): 877.501.2466 
  • Orbitz Supplier Support:     888.656.4546
  • Priceline.com Supplier Support (LNZM):   hotel.hotline@priceline.com or 800.259.2091
  • The Neat Group (LNZM):  866.632.8001
  • Travelocity Customer Support:    hotel.support@travelocity.com  or 888.779.5983 - ask for a supervisor 
  • Travelocity Declined Credit Card or Questions Regarding Reservations:   hotelhelp@travelocity.com  or 888.600.3119
  • Travelocity Urgent Help:    ryan.ong@travelocity.com 
  • WorldRes Supplier support:    888.475.2232

RJT/light_blue_divider.jpg

Market Managers List - Oritz

Market Managers List - Priceline

Market Managers List - Travelocity

Travelocity Hotel Partner Guide

RJT/light_blue_divider.jpg

Online travelers have learned to book their reservations on travel suppliers’ Websites (Brand.com) to avoid intermediaries’ service fees and collect loyalty points. Suppliers save money from direct bookings and thus encourage this behavior with aggressive, lowest-price (Best Rate) guarantees.

RJT/SuppliervsOTA.gif

Online travelers visit search engines such as Google, Yahoo or MSN first (34%) when considering vacation destination alternatives. The Web sites of specific countries or destination boards are visited next (23%), followed by online travel agencies (OTAs) such as Expedia and Travelocity (22%), according to a new study by Ypartnership.

While the percentage of leisure travelers who report making reservations online has grown more than thirty-seven percent (37%) since the year 2000, “Consumers’ search behavior has changed in recent years as people have become more familiar with search technology and the number of travel planning/purchasing sites has grown exponentially,” said Peter C. Yesawich, chairman and CEO of Ypartnership.

According to National Travel MONITORSM, fully sixty-six percent (66%) of leisure travelers now use the Internet to plan some aspect of their travel (versus 35% in 2000), while fifty-six percent (56%) now report making reservations online. The nationally representative survey of 1,590 active travelers was conducted during the months of February and March, 2009, and is co-authored annually by Ypartnership and Yankelovich, Inc.

Travelers visit search engines such as Google, Yahoo or MSN first (34%) when considering vacation destination alternatives. The Web sites of specific countries or destination boards are visited next (23%), followed by online travel agencies such as Expedia and Travelocity (22%). Only one percent (1%) of travelers commence their search for a vacation destination by visiting a blog.

Search patterns for selecting an airline or lodging accommodation are understandably different. Consumers who are searching for these travel services first visit the Web sites of online travel agencies (42% and 31%, respectively). Brand-specific sites (41%) follow closely when leisure travelers are selecting an airline, yet significantly less so when they select lodging (21%). Meta search engines that compare fares are visited first by over one-out-of-ten travelers (13%) when selecting an airline.

RJT/light_blue_divider.jpg

RJT/tipsfield.jpg

  • Let them know your need periods, discuss production targets
    and how you can work together to achieve agreed upon goals.
    Parity with all online sites (including your own website) is
    important.
  • Keep regular contact with all of your market managers to
    review your ongoing strategies.  When those strategies are met
    have open discussions about current shortfalls.
  • Re-evaluate your distressed/last minute channel strategy based
    on feedback from your market manager and the needs of your
    hotel.  Remember you are not always able to sell last night empty
    rooms on your own.