Make sure your property offers great value for the money. This is marketing
at its most basic; however, it is so often forgotten.
Today travelers are even more value conscious! It's not the price that matters most --
it's the perception of value that drives bookings.
Added
value is about giving more to your customers than they could possibly get anywhere else.
Little touches add value while seperating you from your competition, especially in this economic climate.
Leisure travelers value:
- Perceived bargains
- Added value
- Convenience
Business travelers value:
- Convenience
- Time
- Stress reduction
Added value fosters loyalty
Added Value - The WOW Factor
Rather than slash rates, hotels turn to value-added promos to drive bookings.
Here are a few suggestions; however, brainstorm with your staff
to develop some of your own.
- Develop a package with a local restaurant, golf course, or attraction
- Host a
manager's reception
- Negotiate complimentary access/pass to a local gym/health
facility
- Distribute welcome bags filled with brochures and collateral of
the area. (provided free from the Chamber of Commerce)
- Serve fresh baked
cookies in the evening
- Provide coupon(s), discount, vouchers and/or gift card/certificate to a local restaurant, lounge or attraction
- Turn the front desk into a concierge service
- Provide
board games and books on loan at the front desk
- Offer frequent guests
and Wyndham Rewards recognition (Complimentary upgrade, premium room placement, express c/in & c/out)
- Enhance your breakfast bar
- Offer babysitting
services referrals
- Implement a weekly business card prize drawing
- Provide a hotel shuttle service (airport, restaurants, shopping)